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Bee-Host.net POLICY AND SERVICE GUIDELINES (ToS - Terms of Service)
Bee-Host.net provides web hosting to many different kind of clients.
Therefore we have the responsibility to protect each of our clients and
their interests and to provide the best services available. The
following guidelines were designed to ensure that these obligations are
met.
FURTHERMORE, these Policies, Guidelines, and Disclaimer are intended for
all domains residing on Bee-Host.net servers.
Content
All services provided by Bee-Host.net may be used for lawful purposes only.
Transmission, storage, or presentation of any information, data or material
in violation of any United States Federal, State or City law is prohibited.
This includes, but is not limited to: copyrighted material, material we
judge to be threatening or obscene, or material protected by trade secret
and other statute. The subscriber agrees to indemnify and hold harmless
“Your Business Name” from any claims resulting from the use of the service
which damages the subscriber or any other party.
Pornography and sex-related web hosting of any kind is prohibited on all
Bee-Host.net servers. This includes sites that may infer sexual content, or
links to adult content elsewhere. Bee-Host.net will be the sole arbiter in
determining violations of this provision.
Also prohibited are sites that promote any illegal activity or present
content that may be damaging to Bee-Host.net servers or any other server on
the internet. Links to such materials are also prohibited.
We also do not allow sites with political content as 'hate sites', Nazi
stuff, or sites that propagate political activity against specific races or
countries.
Examples of unacceptable content or links or usage:
Pirated (cracked) software
Hacker programs or archives
Warez sites
Copyrighted Material (e.g. MP3's)
Any Site that consumes more than 5% of system resources
Following are a list of sites that will often require more than 5% of our
systems resources: Multiple domains residing at a single IP address, domains
with archives or galleries, (i.e. .gif, .jpg, .exe, .zip, .tar, etc.), and
domain accounts offering download files.
We are not saying that your web site cannot contain such files as scripts
(just one example), however if at any time they consume 5% or more of our
systems resources you might be contacted to resolve the problem or if an
emergency - your account would be disabled.
Bee-Host.net will be the sole arbiter as to what constitutes a violation of
these terms.
Traffic Usage
All
account plans come with a predetermined amount of traffic allowance. We
monitor all accounts and bill €2.00 for each gig of traffic exceeded. This
amount is not prorated, this meaning that 1 mb - 1 gig will be treated and
billed as the same. Your account will be suspended automatically by our
systems in the case of that the traffic limit has been reached. This is a)
to protect you in case a 3rd party is mis-using your account without proper
permission (eg. somebody hacked your account) and b) to protect us as we are
responsible for paying the increased amount of bandwidth to our wholesaler.
Commercial Advertising – Email
Spamming, or the sending of unsolicited email, from an Bee-Host.net server
or using an email address or domain that is maintained on an Bee-Host.net
machine as reference is STRICTLY prohibited. Selling software or services
related to email advertising is prohibited, too. Bee-Host.net will be the
sole arbiter as to what constitutes a violation of this provision.
Background Running Programs
We may allow programs to run continually in the background. These are
considered on a case-by-case basis and an extra charge will be incurred
based on system resources used and operational maintenance needed.
Forums
You will be allowed to install any kind of Forums software. However - many
cgi-based applications may use more system resources than like PHP based
software. We recommend the use of applications like phpBB or vBulletin forum
software. If necessary we will require you to shut down the forum or move to
a dedicated server.
Server Abuse
Any attempt to
undermine or cause harm to a server, or customer, of Bee-Host.net is
strictly prohibited.
Refusal of Service
We reserve the
right to refuse, cancel, or suspend service at our sole discretion and with
no further justification.
All Sub-Networks, distributive hosting sites and dedicated servers of
Bee-Host.net must adhere to the above policies.
BILLING
Recurring Billing
We usually DO
NOT send out invoices. All credit cards are billed automatically monthly,
quarterly or semi-annual. It is the clients responsibility to ensure that
they have sufficient credit to cover this transaction. In the event that
there is insufficient credit, as a courtesy we will send an email
notification at which point we will need to be provided with another credit
card within 24 hours. If we do not receive a response within 24 hours the
account will be deactivated and any accounts under that account plan. You
can contact us on
info@bee-host.net for further information or any problems.
Account Deactivations
Any account deactivated due to non-payment will be deactivated and we
require a reactivation fee of €5.00 to be paid prior to reactivating the
account.
Cancellation Refunds
We DO NOT refund partial monthly fees to accounts canceling after their 30
day initial account activation period. Therefore only prepaid full monthly
fees existing on account will be refunded.
Currency
All prices are
in EURO (€). We are not responsible for any currency exchange fees of your
credit card company or your bank.
LIMITATION OF LIABILITY
Bee-Host.net shall not be responsible for any claimed damages, including
incidental and consequential damages, which may arise from Bee-Host.net
servers going off-line or being unavailable for any reason whatsoever.
Furthermore, Bee-Host.net shall not be responsible for any claimed damages,
including incidental or consequential damages, resulting from the corruption
or deletion of any web site from one of Bee-Host.net servers. All damages
shall be limited to the immediate termination of service. All clients are
advised to pull regular backups of their sites. We cannot be held
responsible for missing files, data or lost business out of this.
You agree to indemnify, defend, and hold harmless Bee-Host.net from any and
all liability, penalties, losses, damages, costs, expenses, attorneys' fees,
causes of action or claims caused by or resulting indirectly from your use
of the service which damages either you, Bee-Host.net, or any other party or
parties without limitation or exception. This indemnification and hold
harmless agreement extends to all issues associated with your account,
including but not limited to domain name selection and Web site content.
Violations of these Acceptable Uses Policies should be referred to:
Bee-Host.net Information Desk:
info@bee-host.net
Bee-Host.net
Support Desk:
support@bee-host.net
All complaints will be investigated promptly. Failure to follow any term or
condition will be reason for immediate account deactivation.
DISCLAIMER
Bee-Host.net cannot be held liable for unexpected system downtime, crashes,
or data loss. We cannot be held liable for any predicted estimate of profits
in which a client would have gained if their site was functioning. We are
currently functioning as a reseller for the web hosting services. Thus,
certain equipment, routing, software, and programming used by Bee-Host.net
are not directly owned or written by Bee-Host.net. We also depend on the
services and terms of the Seller of these services. If any of our ToS is
(for whatever reason) out of the ToS of the seller - the seller's ToS apply.
Moreover, Bee-Host.net holds no responsibility for the use of our clients
accounts. If any terms or conditions are failed to be followed, the account
in question will be automatically deactivated. We reserve the right to
remove any account without advanced notice for any reason without
restitution as Bee-Host.net sees fit. We cannot be held liable for links to
other sites placed on our systems by clients - the client/owner of a site is
responsible for the content and activity of his/her site!
ACCOUNT ACTIVATION
By activating
your account with Bee-Host.net, you agree to the above policies and
disclaimer. Upon requesting account activation, you are required to accept
these policies, guidelines, and disclaimer and a copy of your acceptance is
forwarded along with your activation request to be maintained within your
account information.
NOTICE: If you sign up for an account and do not follow our terms. No
refunds will be given. We will however let you know by email or phone before
any action is taken and you will have a chance to solve the matter.
FURTHERMORE, Bee-Host.net retains the right to change any or all of the
above Policies, Guidelines, and Disclaimer without notification. Our
services may only be used for lawful purposes -- any use of these services
which violates any laws which may apply to Bee-Host.net, your local
jurisdiction, or any jurisdiction that you or your site may be subject to is
strictly prohibited. You also agree that you as the person legally
responsible for all use of this account are at least 18 years of age. If you
are under 18 years of age, you need to have parental consent in order to
sign up, and the account must be ordered by a parent or guardian, in their
own name. You agree to supply Bee-Host.net with a current and truthful name,
postal address and telephone number for our records, and you have a
continued obligation to keep this information current. You also agree that
you are an authorized user of any credit card that you supply to us, and you
understand and agree that we have an obligation to fully investigate any
possible fraudulent credit card use.
Money Back Guarantee: If you do not like our service during the first 30
days and you would like to move-on to a different web hosting provider we
will refund your web hosting fees. The guarantee is also void if you used
more than 1 GB bandwidth on your account. This is to protect Bee-Host.net
from people who move from web host to web host by using similar guarantees
to gain access to 'free' resources. 30 days as well as 1 GB bandwidth should
give each customer enough time to test our services and performance of our
support and of our servers. The 30 day money back guarantee only applies to
web hosting services. Domain Name Registration or web design services or any
other services we might provide are not included and not covered under this
guarantee.
NOTICE
**If your
account is found to contain illegal activity, Illegal MP3 Files, Pirated
software, hacker programs, Warez programs, or any other illegal files, your
account will be terminated immediately without notice and a €25.00
Cancellation fee will apply. **
Unless specified - none of the web hosting accounts includes the domain name
registration fees. The customer is responsible for registering his/her
domain name at the registrar of his/her own choice. We recommend http://www.bee-host.net/domainrequest.htm.
This will allow you one-stop support for everything in regards to your web
hosting needs.
Domain Registration
Domain Registration fees are non-refundable. It is your responsibility to
make sure that you have no spelling errors in the domain name when you
register it. Please be advised that domain registrations through
yourname.com are governed by these terms.
**Please note: Domain Name Registration fees WILL NOT be refunded.**
For any Problems please do not hesitate to contact us on: info@bee-host.net
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