| 1.
|
How long does it
take to set up new reseller account? |
| 2.
|
Is there a minimum
time contract/commitment? |
|
3.
|
Do you have any documentation
how to use CPanel? |
|
4. |
Can I buy only Web Hosting
Space? |
| 5.
|
What types of Support do you
provide? |
| 6.
|
Do I have 24/7 access to my
account? |
| 7.
|
Which method of payment are
available? |
|
8. |
How do I cancel my account? |
|
9. |
How do I upgrade my account? |
|
10. |
Do you host
international domain names? |
|
11. |
How do I publish
my web site? |
|
12. |
Why I can't login/upload
via FTP? |
|
13. |
Do you support Microsoft
FrontPage? |
| |
|
|
1.
How long does it take to set
up new reseller account? |
| New
accounts are setup within 6 hours of your order. |
| |
|
2. Is there a minimum time
contract/commitment? |
| No,
there are no minimum time contracts. You can cancel your account
any time. |
| |
|
3. Do you have any
documentation how to use CPanel? |
|
Yes. We have CPanel Manual. Please enter
in the
Document Information Page
and download your copy. |
| |
|
4. Can I buy only Web Hosting Space? |
| Yes.
You can buy Web Hosting Space with domain of your choice or you
can buy only Web Hosting Space. |
| |
|
5. What types of
Support do you provide? |
|
Support is provided via email. Support Request can be submitted
24/7 and all request will usually be responded to in 24 hours or
less. Please use the information below to submit you Support
Request. All data is confidential |
| |
|
6. Do I have 24/7
access to my account? |
| Yes!
You can access your account anytime and from anywhere |
| |
|
7. Which method of payment are available? |
| We
accept credit cards (Master Card, Visa, American Express etc) as
well as cheques from our local customers. |
| |
|
8. How do I cancel my account? |
| Just
enter in the "Account Termination Form" and send the necessary
information and we will take care of that for you. However if
you feel we were providing bad service and did not give you what
you expected, please let us know. We will try to fix what we did
wrong if possible - we make up for it! We take our customer
satisfaction very seriously and we will try very hard to meet
and to exceed your high expectations! |
| |
|
9. How do I upgrade my account? |
|
Please send us an email and let us know that you would like to
upgrade your account are make an additional features and then we
will then provide the necessary instructions. |
| |
|
10. Do you host international domain names? |
| Yes,
we do host international domain names. All you need to do is to
register the domain name that you want with the country's domain
registry or a particular authorized reseller. Than contact us to
guide you how to configure the DNS. |
| |
|
11. How do I publish my web site? |
You
can publish your site using an FTP software to upload your HTML
pages. The files should be uploaded to a directory called
public_html. The filename of your home page should be index.htm
or index.html. The web server will automatically send the file
at path /home/username/public_html/index.html when a browser
specifies http://www.yourdomain.com where yourdomain.com refers
to the domain name that you have registered. To upload your
files via FTP, use the following information in conjunction with
an FTP software:
|
Host/IP: |
yourdomain.com |
|
Username: |
username |
|
Password: |
password |
|
| |
|
12. Why can't I login/upload via FTP? |
|
If you encounter this problem, please make sure that you have
entered the correct info such as your domain name, your username
and password. If you still have problems, email us at
support@bee-host.net and we will be glad to help you out.
|
| |
|
13. Do you support Microsoft FrontPage? |
|
Yes we support Microsoft FrontPage 2000 and 2002. When opening
an account you can request for Microsoft FrontPage extensions to
be enabled for your account. This allows you to publish your web
site using Microsoft FrontPage, and also to use dynamic
FrontPage objects including FrontPage forms and scripts. |
